Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use the services of our travel agency. By using our website or booking our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Collected when you make an inquiry or booking:

  • Full name
  • Email address
  • Phone number
  • Billing information
  • Passport or ID details (when required for travel arrangements)
  • Travel preferences and specific requests

1.2 Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser and device information
  • Pages visited and time spent on the site
  • Cookies and tracking technologies (see Section 7)

1.3 Third-Party Information

We may receive information about you from:

  • Booking platforms
  • Payment processors
  • Partners involved in your travel arrangements (e.g., hotels, tour operators, transportation providers)

2. How We Use Your Information

We use your information to:

  • Process bookings and travel arrangements
  • Communicate regarding your trip, inquiries, or changes
  • Improve our website and customer experience
  • Send travel-related updates or promotional offers (only with your consent)
  • Ensure legal and regulatory compliance
  • Maintain internal records for administrative purposes

3. How We Share Your Information

We may share your information with:

  • Travel service providers (hotels, airlines, tour operators, transportation companies)
  • Payment processors for secure transactions
  • Technology service providers (website hosting, email services, analytics tools)
  • Government authorities, if required for travel documentation or legal compliance

We never sell your personal data.

4. Data Storage and Security

We use administrative, technical, and physical security measures to protect your data.

However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute protection.

5. Data Retention

We retain your information only for as long as necessary to:

  • Provide our services
  • Fulfil legal obligations
  • Resolve disputes
  • Enforce agreements

You may request data deletion at any time (see Section 8).

6. International Data Transfers

If your travel involves destinations outside your home country, your data may be transferred internationally to travel providers and partners.

We take reasonable steps to ensure your data is handled securely in accordance with applicable laws.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Personalise content
  • Analyse site performance

You can manage or disable cookies through your browser settings, but some features may not work properly.

8. Your Rights

Depending on your location, you may have rights related to your personal data, such as:

  • Access to your data
  • Correction of inaccurate information
  • Deletion of your data (“Right to be Forgotten”)
  • Restricting or objecting to data processing
  • Withdrawing consent
  • Data portability

To exercise these rights, contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of these external sites.

10. Children’s Privacy

We do not knowingly collect personal information from children under the age of 16 without parental consent.

If you believe such data has been collected, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have questions or requests regarding this Privacy Policy or your data, contact us at:

Celestian Private Tours Crete
Antonis Dafermos | Manager, Owner/CEO
The Tailor-Made Specialists D.M.C.
WhatsApp: +30 6973204923